Change on the Fly: From a Whining Team to a Winning Team

A brain-based approach to team building: why teams settle into complaint as a habit, and what it takes to shift them.

Mr. Antony Innocent used NLP techniques and practical exercises to show how language patterns within a team either entrench or dissolve negativity, and how managers can intervene without resorting to exhortation.

The session was deliberately participative, giving members techniques they could try with their own teams the following week.